Claims Process

Claims must be fully complete with all the required documents and emailed to before they will be loaded by Stratum into their claims queuing system.

Claims that are submitted without all the requirements results in your claim not passing the initial assessment stage and cause unnecessary delays in finalising your claim.

Once you have all the documents the claim can be sent to

Documents Required

Completed Stratum Benefits Claim Form (All required fields need to be completed).

Updated medical aid membership certificate.

Medical Scheme Transaction history/Statement/Remittance Advice. (Please request the latest version directly from your Medical Scheme – this statement reflects the amounts claimed and paid by your Scheme for the Respective Doctor(s)/Specialist(s)

Respective Doctor(s)/Specialist(s) Accounts for which you are claiming

Hospital Account.

Proof of payment for any of the claimed shortfalls / Co-Payments for which you may have already made payment.